Welcome to the Support Centre

In order to streamline technical support requests and better serve you, we utilise a support ticket system. Every technical support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

This system is for technical support only.  Before submitting your ticket, please ensure you are fully familiar with the Zeevo Support service parameters.

Please email enquiries or requests for work to be carried out to our Solutions Team:  solutions@zeevo.co.nz. Thank you.

----

Merry Christmas from the team @ Zeevo   *<[:{)

We wish you a happy holiday season, safe travels and look forward to working with you again in 2019.
Andrew, Andy, Chris, Craig, Jason, Jordana, Michelle, Morne, Mohsin, Nate, Nick, Praveen, Rachel, Sharon and Srihari 

Christmas/New Year Break 2018/2019
Our office closes at noon on Thursday 20th December and re-opens Monday 7th of January 2019.

Clients with a Service Level Agreement SLA in place.
Continuous 24/7 access to our engineers remains in place. Please refer to your SLA for nominated contact method.

Do you need a temporary SLA to cover this period?
If you have any questions about support during this time or would like to discuss putting a temporary SLA support arrangement in place during our close down period, please contact us by Monday 17th of December.

Automated Notification
Our engineers are automatically notified if the servers that host your solution are under unusually high amounts of load or completely down. If your website or app is down, and it is not a problem with your internet connection, chances are our network engineers have already been notified.

Business Critical Suppport will be monitored between NZ working hours (9am-4pm) during business days excluding statutory holidays. Issues our technicians deem business critical will be supported if logged through it. You will receive both an onscreen acknowledgement and a system generated email containing a ticket ID reference when you have successfully logged your support request. Email or phone calls will not reach us.

Non-critical Support
Issues evaluated as non–critical by our technicians will be reviewed from 7th of January 2019.

Work Requests
New work requests received after Tuesday 18^th of December and before Monday 7th of January will be scheduled when our office re-opens on Monday 7^th of January.